Contact Us
Who is answerable for what
The operator behind Jet carries the legal responsibility for every real-money product on the site, from game fairness to the handling of your funds. This website, by contrast, is an independent reviewer. We do not operate the casino, hold your money, or process any transaction, and we cannot act on your behalf with the operator. If a dispute involves a deposit, a withdrawal, a bonus term, or a blocked account, the operator is the only party with the power to resolve it.
What we can do is pass on a clear, factual account of the issue you describe, and in some cases we will relay that account to the operator’s own support team on your behalf. We will not, however, guess at outcomes, promise fixes, or take sides in a dispute before both versions of events are on the table.
Keeping your data safe
No financial details, passwords, or scans of identity documents should ever be sent through this form. The form is not an encrypted channel for sensitive material, and we have no need for any of it. A casino will never ask you for your password through a web form, and no legitimate support process requires you to paste in your card number or upload a passport photo as part of a general enquiry.
If you have been asked to supply such material, stop and treat that request with suspicion. Contact the operator directly through the official channels listed on its own website, and verify the address of the site you are on before you type anything. For any verification the casino does need, it will provide its own secure upload process inside your account area.
What the team reads and replies in
Our editors read and reply in English. If you write to us in another language, we will still take the enquiry seriously, but the response may be slower because we will need to arrange a translation. For the fastest turnaround, write in English and keep the message to the point.
We do not publish a fixed response time, because the volume of mail varies. You can expect a considered reply rather than an automated acknowledgement, and we will not share your message with anyone outside the small team that handles correspondence.
Where to look for gambling help
If you are struggling with gambling and need support rather than a complaint, the contact form is not the right place. The operator’s own site includes responsible-gambling tools, and you should use them directly: deposit limits, session reminders, and self-exclusion are all managed from your account, not through us.
Independent help is available in New Zealand from services that specialise in gambling harm. Those services are free, confidential, and staffed by people trained to listen. They do not need your account details, your login, or a description of any bonus dispute. If you are in difficulty, reach out to them before you contact us, and if you have already set a self-exclusion in place with the operator, do not attempt to reverse it through a third-party site.
- Keep your password and card numbers out of any message you send us.
- Send scans of documents only through the operator’s own secure verification flow.
- Write in English for the quickest reply.
- Use the operator’s account tools or a specialist help service if gambling is causing you harm.